Please ensure that you have installed any available driver updates for both your audio and video cards. – Outdated drivers can cause interference with the application.
If you are using a Windows computer, you may need to update your audio/video drivers.Try moving the slider higher to see if it affects the volume. Under the GoToTraining entries, make sure the Volume icon isn't displaying as muted.As a result, it is possible for the GoToTraining Sound Check volume to be on, while the GoToTraining app itself is muted. – While in session the GoToTraining Sound Check operates as a separate component from the GoToTraining desktop app itself. If you are using a Windows computer, then your Volume Mixer might need adjustment.Under Output devices, select the speakers that you want to use.Open the Sound settings (in Windows 10, this is under Control Panel > Manage sound devices).– You can specify the audio device you want to use for your speakers in your computer's settings. If you are using a computer, the wrong audio output device might be selected.See Why can't I connect to audio with my mic and speakers (VoIP)? for more information. – While GoToTraining provides users with multiple options for connecting to the audio conference, it is up to the organizer to decide which audio modes are available in each session. The organizer might not have provided Computer Mode as an option for the session.See Test your Mic and Speakers (VoIP) for more information.
You can check your mic and speaker setup and even test your audio devices. – If you're sure you have speakers plugged into your computer, it's possible that GoToTraining hasn't detected them. You might not have any speakers plugged into your computer or device.Either put on the headset, unplug the headset or see Test your Mic and Speakers (VoIP) to learn how to specify which device to use as speakers! – If you have a headset plugged into your computer or device but you are not currently wearing it, GoToTraining might be using it as your audio output device instead of your speakers. GoToTraining might be playing sound through a headset instead of speakers.– Try turning up the volume gradually until you can hear something! The volume of your speakers might be turned down too low.Here are a few suggestions of what might be preventing you from hearing the other participants in the session.
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